Our order page allows you to select the product, the sizes, the colours (where relevant) and the quantity. It also allows for the upload of your own personal logo or allows you to select and personalise one of our available logo designs.
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, Sizing information and manufacturers guides are available for all products.
We can print and embroider designs in a number of positions. The available positions for each garment will depend on the garments selected, the materials used and the position of any manufacturers graphic. Available positions will.be indicated on the ordering page using our ‘positioning’ graphic.
Typical positions include left or right chest and left or right sleeve.
You can upload your image or logo file online with our easy to use ordering process. We accept a wide range of image types including: jpg, jpeg, gif, bmp & pdf. If we experience any difficulties receiving your artwork we will contact you to discuss alternatives.
In general, you should try and upload the best quality version of your logo or image to ensure the best end results.
Upon receipt of your artwork we will liaise with our suppliers and manufacturers to ensure we can produce the required work/image.
If you upload a file that is too low quality to print or embroider, our team will contact you to discuss how best to proceed.
In some cases, our team will send an example of the artwork back to you for approval.
Our artwork approval process is generally completed within 7 days but in cases where graphics are more complicated this timescale can be extended.
Please note : All our delivery timescales are calculated from when artwork approval has been confirmed.
Although we will try our best to meet your expectations, there may be certain limitations depending on the customisation type you select. In particular, some designs with colour gradients or very intricate designs cannot be embroidered.
However, where difficulties are highlighted our team will work with you once your order is placed to adjust your design so it can be produced as a good quality embroidery.
All our prices include embroidery costs and shipping and have been calculated taking into account minimum order quantities.
Artwork set-up and approval costs are shown separately on the order page and are charged as a one-off cost for each logo.
Any subsequent orders utilising the same approved logo/artwork will not be charged any set-up fees and the order pricing will be adjusted accordingly.
At the time of placing an order, your payment details will be collected and the full amount for your order will be requested from your card issuer.
Once payment has been confirmed your order will be active and we will start any artwork approval (this should be concluded within a 7 day period),
Once artwork is approved (in most cases we will liaise with you via email to get the necessary approvals) we will process your order. Delivery should be expected within 15-20 working days from artwork approval.
Should we be unable to obtain payment authorisation, your order will be cancelled and we will advise you accordingly.